Customer Experience and Contact Centers
Luxury Travel Agency
100% Call Monitoring results in increased Service quality
Real Estate Firm
100% Call Monitoring results in increased Service quality
Hospital Group
Service improvement through AI system to manage customer satisfaction surveys
Sales
Chemicals Company
Automated sales leads responses increases lead conversion by 400% and reduces by 80% unattended leads
Industrial Client
Sales lead classification achieves 40% increase in team bandwidth, empowering sales executives.
Market Research And Images
Luxury Travel Agency
100% Call Monitoring results in increased Service quality
Real Estate Firm
100% Call Monitoring results in increased Service quality
Hospital Group
Service improvement through AI system to manage customer satisfaction surveys
Social Media Monitoring
Public Relations
100% monitoring of social media with synthesis, specialized analytics, and segmented recommendations
Documentation
Legal Company
Extracting key information and creating analytical repositories for>3M of documents, resulting in a 3000% process time reduction
Case Studies
A selection of our crafted work, built from
scratch by our talented team
Contact Center Monitoring
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Demo
Sales Leads Conversion
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Insights first Market research
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Social Media Monitoring
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Demo
Documentation
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Demo
Increased NPS (Net Promoter Score) by monitoring
100% of contact center interactions for travel agency
KPI
Increase in NPS
Increased Sales
Reduced supervision cost
Problem
- Manual monitoring of less than 3% of interactions
- WhatsApp was seldom reviewed
- The agents rated their performance to increase their compensation
Solution
- 100% of phone and WhatsApp interactions monitored through AI, with results available 15 seconds after the call is uploaded.
- Interactive dashboard allows monitoring each agent performance (per call, daily, weekly and monthly)
Tools used: LLM models, STT (optimized), Langchain, Audio processing tools
Impact
- Decreased complaints and improved customer experience
- Increase in “First call resolution
- Solution developed from the Customer Journey perspective
- Accurate evaluations of each agent
Improvement in sales lead conversion for
industrial products company
KPI
Decrease in not followed-up sales leads
Conversion Boost
Problem
- Over 5,000 cold leads per year with a conversion rate of less than 3%
- Objective to double sales lead conversion and improve the customer service process
Solution
- Technological solution analyzes leads and automatically generates personalized response
- Automated sales responses verify inventory and price and creates quote and payment link.
Tools used: LLM models, Structured databases,
analytical models,RPAs
Impact
- Automated sales leads responses within minutes increases sales conversion
- Visibility into the sales lead pipeline
Insights First – Reduction of market research times
KPI
Reduced analysis time
Increased insights and recommendations
Problem
- Customer wants to understand product positioning through blind product testing with consumers
- Manual process to tabulate each result and gain insights
Solution
- Direct AI analysis of each consumer’s
open responses
- Interactive dashboard to visualize insights and filter multiple variables for further analysis
Tools used: LLM models, Structured databases,
analytical models,RPAs
Impact
- Reduced analysis time from to weeks to days
- Detailed results including multiple correlation analyses
- Specific recommendations on products and improvement areas by department
(e.g. sales, marketing, development, etc.)
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